Consumer perceptions are integral to managing the user experience while online shopping, and only thoughtful and careful management of this process leads to repeat business and success. Some important current perceptions on security were revealed by a recent survey conducted by eBillme and First Data. It asked consumers the following question: If you were to experience identity theft as a result of online shopping, who would you consider primarily at fault? The responses showed that a majority (60% of those surveyed) put the merchant at fault, followed by 22% who didn’t know, … Continue Reading

On March 28, 2003, bankrate.com posted an article titled “What is online banking”. The article opened as follows
“If you’re like most people, you’ve heard a lot about online banking but probably haven’t tried it yourself. You still pay your bills by mail and deposit checks at your bank branch, much the way your parents did”
Have things ever changed for online banking! Online banking is now mainstream, you would be hard pressed to find anyone online who has not done or heard of online banking. The benefits of online banking of course are numerous; one does not need to repeat them … Continue Reading